Consumer Protection & Warranty Disputes

We service clients in high-stakes consumer matters involving defective products, misleading marketing, and unlawful business practices.

    • Warranty and product defect claims (Song-Beverly Consumer Warranty Act; Magnuson-Moss)

    • False or misleading advertising and labeling

    • Unlawful, unfair, or fraudulent practices (UCL §17200)

    • Consumer Legal Remedies Act (CLRA) violations

    • Privacy and data practices tied to sales and marketing

    • Class and representative actions

    • Early claim-substantiation and evidence review

    • Pre-suit resolution plans

    • Targeted discovery and motion practice to shift leverage

    • Trial-ready preparation with settlement positioning

Using a practical approach fully informed by an up-to-date assessment of the law, we listen, assess your needs, and create a customized plan aligned with your business goals. Our loyalty is to our clients.

  • This was my first experience with a law firm and I must admit I was quite nervous about the process.  However, from the moment I contacted Bravo Law Group I was handled as if I was their only client and I was never misled.  As confusing as the paperwork was, the firm always ensured that I knew exactly what I was signing and also what to expect.  I was constantly updated via phone conversation and also in writing through the postal service.  There was never a moment where I felt that I was going through the lawsuit along.  I highly recommend this firm for any of your personal needs that may require legal assistance.  In a time of much frustration and headaches this law firm relieved all of that from myself and took it on themselves.

    - J.L., San Diego, CA

  • I would like to thank you and your office for your professionalism and prompt response in getting this resolved. Although frustrating at times waiting, this was a painless experience and I will recommend your office to anyone I know experiencing problems with their vehicles. Once again, thanks.

    - W.E. & J.E., Riverside, CA

  • Five years in business and NEVER had to hire an attorney until late last year. Greg is now my go-to-attorney for any future legal issues. He takes the time to educate you about your rights and gives you options on how to proceed with your issue at hand. I tend to give in a bit easy and absolutely hate conflict so having a competent attorney handle all of the arguing and back-and-forth is worth its weight in gold. Speaking of which, his hourly rate is very competitive.

    - C.M., San Diego, CA

  • During the 7 years in my industry (Payroll and Human Resource Management) I have seen about every situation that there is in regard to employee/employer law… Greg has been a resource to me and my clients every step of the way. I just can’t say enough about his professionalism and breadth of knowledge in his field. He is a true professional and is someone who makes me look like the hero when I refer my clients to him. Also, I am a client of Greg’s as well… I sincerely feel that he has my best interests in mind and I that I can trust him with helping me make the right legal decisions. Even though we still laugh at them together… Greg puts the “stereotypical lawyer jokes” to re

    - M.M. Atlanta, GA

  • We were referred to Greg from someone in our network and we have never been disappointed. He is direct and to the point and explains the law in an easy to understand manner. My partners and I have started a multi owner corporation and we could not have done it without the work of Greg. He has been there for us when we needed him and we highly recommend him.

    - M.A. San Diego, CA

  • My wife and I obtained Greg’s services in late 2003 to help us with a real estate transaction in Southern California. Greg stepped in with immediate results by sorting-out facts from our emotion and he set-out a solid plan for us to move forward. Greg’s professionalism (and humor) on our case made it possible for us to continue to move forward even in the face of some steep obstacles! After many months of endless letters and drama from the other party, we found ourselves with a settlement check thanks in part to Greg’s belief in our case! Without a doubt, Greg remains one of our friends and he is on speed-dial for our future real estate transactions! We would highly recommend Greg!

    - R.F. El Dorado Hills, CA

  • Jim Robertson is a great lawyer, and has made the process so easy and not stressful at all. He’s very good with keeping you up to date on everything that is going on, and always makes sure that everything is clear to you.

    E.H., Tempe, AZ

  • We were extremely satisfied with professionalism, service and results. We will definitely recommend this firm to family and friends. P.S. Jim, thanks again for all you did for us. We really appreciated your service. Refreshing to work with someone who follows through on everything they say they will do. We will reply on you in the future if the need arises.

    D.G. & S.S., San Diego, CA

  • I came to James Robertson in a sticky Lemon Law situation without any hope of actually being able to get any help.  To my surprise, not only did James Robertson help me win my lawsuit, he did it in record time.  This experience gave me assurance that consumers CAN right a wrong.  

    - T.S., Irvine, CA

  • I was quite satisfied with Attorney Robertson. He was professional and kept me updated as the case advanced. He was easy to reach and returned my calls in a timely manner. My case was settled to my satisfaction 100%

    R.H., San Bernardino, CA

  • Thank you so much for all your help. You were so very patient and helpful and should any of my friends have a problem such as mine, I will absolutely refer them to your firm. It was a “painless” process. It isn’t easy to be the “little guy” dealing all alone against a big corporation and it was a relief to place it your capable hands knowing it was going to be taken care of.

    - S.C., San Bernardino, CA

  • I have been a client of Greg’s since arriving in the United States nearly four (4) years ago. Since that time I have utilized Mr. Cartwright’s expertise in a variety of capacities, including but limited to, the outright release from a Multi-National Franchise that broke several significant contracts with our organization. During a period of turmoil and strife Mr. Cartwright was always the steady hand and an invaluable resource to the continued development of our company. I highly recommend him as a reliable, honest and hardworking attorney capable of handling a large range of legal concerns.

    - C.B. Calgary, Alberta Canada

  • They helped our design firm since we started back in March 2006. They have been able to solve any problem we had in a friendly but very professional way at the same time. They are very efficient and effective, overall a great value combined with great results. I’d recommend them to anyone.

    F.S., San Diego, CA

  • Greg consulted on a personal project of mine and was a pleasure to work with from start to finish. Greg’s legal knowledge is evident in his attention to detail and thorough analysis of the issues at hand. One aspect of Greg’s work that I found impressive was his ability to tackle issues in an aggressive manner when faced with daunting tasks. I feel that the professionalism exhibited by Greg is unparalleled and I would not hesitate seeking his services in the future.

    - K.P. Palo Alto, CA

  • I appreciate all the dedicated work you put into this. I was satisfied with the outcome and I will definitely refer you for business in the future if I have other friends who are unfortunate enough to get into a bad situation with their car like I did. Thank you very much.

    - R.G., San Diego, CA

  • I wanted to thank you for all of the help you gave me in getting the issue with my Volvo resolved. I really appreciate all of the time you put into helping me.

    - J.S., San Diego, CA

  • Greg is truly a problem solver… While I appreciate a good lawyer joke, I also appreciate a good lawyer. Greg has made the paperwork nightmare of corporate filings, and setting up a “C” corp seem simple. His expertise and calm reasoning are very much appreciated.

    - T.C. Brunswick, ME

  • My experiences with Mr. Cartwright have ALL been positive. Mr. Cartwright is knowledgeable, diligently works for his clients, and has a very strong work ethic. Unlike other experiences Mr. Cartwright never lets calls/questions go unanswered. He has provided me with first class services, and I would hire him again.

    - D.L. Gilroy, CA

  • Greg did a great job for my husband and I. He was patient, listened well to our needs and did an excellent job. We are very pleased with his work. We would definitely hire him again.

    - S.N., San Diego, CA

  • If you have purchased a “Lemon” vehicle, you are in LUCK!  This is the RIGHT WEBSITE!  After our brand new, “top of the line” RV broke down for the third time in as many months, leaving my husband stranded in the desert, we decided to hire a lemon law attorney.  I had no better resource than the internet. All I can say is that luck was on our side when we clicked on the link for Bravo. The outcome of this process is that we WON our case and we could not be happier with the results.  You can trust Bravo Law Group absolutely and without hesitation.  

    - R.J. & J.J., Riverside, CA

  • We were extremely satisfied with professionalism, service and results.  We will definitely recommend this firm to family and friends.  P.S. Jim, thanks again for all you did for us. We really appreciated your service.  Refreshing to work with someone who follows through on everything they say they will do.  We will reply on you in the future if the need arises.

    - D.G. & S.S., San Diego, CA

  • I was quite satisfied with Attorney Robertson.  He was professional and kept me updated as the case advanced.  He was easy to reach and returned my calls in a timely manner.  My case was settled to my satisfaction 100%.  

    - R.H., San Bernardino, CA

  • Jim Robertson did a great job.  He got 100% my money back for a car a dealer sold me that had prior damage.  The car had been in an accident before I bought it and the dealer did not tell me and Jim got 100% of my money back.

    - K.B., Los Angeles, CA

  • I am very satisfied with the result and will definitely recommend your firm and Jim Robertson to anyone having needs such as I had.  Again, sincere thanks to you for changing a disastrous situation into a great settlement.  

    - P.H., San Diego, CA

  • I know exactly where to go if I have a problem with my vehicle (or many problems that is).  I am confident in your work!

    - R.T., Murrieta, CA

  • Thank you so much for the wonderful job that you did in handling my case.  My case was resolved swiftly and professionally.  The actual settlement that you negotiated on my behalf exceeded my expectations.  I am very pleased with the result of the case and with the way that you kept me abreast of the status of the negotiations.  I would definitely refer you to anyone that needs similar representation.  

    - G.C., San Diego, CA

  • I came to [Bravo Law Group] with a problem I did not know how to solve.  A car dealer in Southern California had sold my daughter a car, and had misrepresented the vehicle.  The car had been in a serious accident, even though the dealer assured us otherwise.  Jim Robertson and the firm solved the problem.  They did a great job, even better than I had hoped for.

    - W.S., San Bernardino, CA

  • I would like to extend my most heartfelt appreciation and gratitude for your outstanding work on resolving my case against Mercedes Benz Corporation of North America. Your professionalism and tenacious efforts in negotiating with them were instrumental in successfully prevailing against them. I was also truly grateful for your continual communication with me on the status of my case. I will gladly refer others who are in need of your expertise. Again, thank you so very much for your kind, outstanding professional service.

    - N.G., San Diego, CA

  • Lilys has represented my family’s interests with great success – ‘almost instantly’ on one occasion. When a letter is written to a party which expresses points, authorities and terms of resolution so clearly that the settlement check gets ‘put in the mail’ within 48-hours – you know you’ve got a good attorney. California is a big state. I live in the northern half and Lilys is based in San Diego. Does that matter in the field of consumer law she works within? No so far. If you’ve been stung by a sleazy used or new car dealership and need assistance – a call to Lilys should be the first one you make.

    - P.W.E., Sebastopol, CA